Frequently Asked Questions
Everything you need to know about bringing Griffin Furniture into your home.
What is the typical shipping timeframe for large furniture items?
Most in-stock furniture pieces are processed within 3-5 business days. Delivery typically takes 2-4 weeks depending on your location and the size of the item, as we use specialized white-glove carriers to ensure your furniture arrives safely.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Furniture must be in its original condition. Please note that a 15% restocking fee may apply to large furniture returns, and original shipping charges are non-refundable.
How can I track the status of my custom order?
Once your custom piece enters production, you will receive periodic email updates. You can also track your order status in real-time by logging into your Griffin Furniture account and visiting the 'Order History' section.
Does Griffin Furniture provide a warranty on products?
All of our furniture comes with a standard 1-year limited warranty covering manufacturing defects in materials and workmanship. We also offer extended protection plans for accidental stains and damage.
Do you offer fabric swatches for sofas and upholstered chairs?
Absolutely. We understand the importance of color and texture in your home. You can request up to five complimentary fabric swatches through our website to help you make the perfect choice.